Fraud protection for counter operations
Catch the scam before the transfer leaves the counter.
Source-reviewed teller controls available today. A supervised fraud-analysis system in controlled pilot—built for the point where customer care, compliance, and irreversible payments meet.
The counter-to-case loop
Move carefully when the payment cannot be reversed.
Sentinel is designed around the operational pause: enough structure to help the teller, enough context for compliance review, and a human decision before every consequential action.
- 01
Detect signals
Notice risk signals during teller intake.
- 02
Review context
Review the customer, transaction, wallet, and observed behavior.
- 03
Pause for approval
Stop at every control point that requires an authorized human.
- 04
Preserve evidence
Build a structured trail for review and report preparation.
- 05
Support safely
Help the customer without blame or recovery promises.
Available now
Controls shaped by a working exchange counter.
Trading Tool already structures identity collection, customer screening, transaction gates, compliance queues, and selected data exports. Each claim below is tied to current source paths and published with its limit.
Eight specialists. One supervised case.
The pilot design covers behavioral scam review, lawful research, on-chain analysis, phishing-report preparation, evidence packaging, and trauma-informed customer support—without transferring final authority to software.
Meet all eight agentsAuthority stays human
Agents analyze and prepare. Authorized people review, decide, and approve.
Refusals, holds, external reports, personal-information disclosure, third-party contact, and customer-facing accusations always require an accountable human decision.
Read the governance modelBuilt for the counter. Designed for review.